ChristineMoore
December 20, 2020
"Customer Service Chat-Happy Review"
I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price.
I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution.
Sincerely
Sharon Godwin
blackpanda914
July 07, 2020
"Great Customer Service When Things Go Wrong"
I've never had any issues with redbox until recently, I went to return a movie three times and the box was down every time. I finally returned my movies, talked with a representative and in less than 5 minutes of talking to her I was approved for a refund. That's how customer service is done! (I used the chat feature, I'm sure calling them will result in wait times and transferring, I recommend using the chat feature if you can.)
Vernon.Perez
March 28, 2017
"Customer service"
Idk how I manage to return dvd boxes without the dvd inside lol only me, but for whatever I need every time I call I have wonderful service with red box, plus they have given me free dvds even when it is my mistake great company great attitude